ERP Applications Analyst
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we work to weave diversity, equity, and inclusion into our work and foster a sense of belonging throughout the company and within our communities, we constantly ask ourselves: What is our impact on the world?
Watch Our Story:' https://www.hdrinc.com/our-story'
Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.
- Produce functional specifications that will be used by development team to estimate work efforts
- Develop and document processes, quality controls and reporting to support system operations, corporate and field user teams
- Conduct and/or participate in unit, integration, user acceptance, end-to-end and month end close testing cycles
- Document, maintain and execute test scripts
- Train targeted user groups on system and process changes
- Assist with problem resolution, end user support and execution
- Manage ticket queues and work with the team to ensure issues are resolved and/or tracked thru completion
- Ticket management and issue resolution including working with 3rd party support vendors as needed
- Relevant module experience in functional or technical working knowledge for modules/ areas within the thread. Can have expertise in a specific module/ area
- Ensure timely RCA (Root Cause Analysis) and CAP (Corrective Action Plan) completion
- Solicit, monitor and drive improvements in internal and external ERP customer experience
- Effectively demonstrate critical thinking and problem solving
- Develop "how to" documents for the team
- Manage projects as assigned
- ERP experience
- Report/query writing experience
- Process, systems and operations development experience
- IT education, training and experience
- Bachelor's degree (Business/Accounting/Finance preferred) or equivalent years of experience
- A minimum of 1 year of related experience
- Capacity to become the subject matter expert for applications
- Demonstrated analytical thinking and problem-solving skills
- Demonstrated ability to work across functional teams
- Experience authoring business requirements, functional specs and test scripts.
- Project management skills
- Intermediate Microsoft Excel and Word skills
What We Believe
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.
Our Commitment
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.
Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.
