Receptionist
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?
Watch Our Story:' https://www.hdrinc.com/our-story'
Each and every role throughout our organisation makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.
At HDR, our employee‑ownership model shapes everything we do, including how we support and care for our people. Our diverse service lines, including Water, Architecture, Building Engineering Services, Field Services, Power, Waste, Industrial, and Transportation reflect our commitment to shaping resilient, sustainable, and forward‑thinking communities around the world. Across these disciplines, our teams design and deliver solutions that safeguard public health, enhance quality of life, power innovation, and drive responsible growth. Whether advancing clean water, creating healing and learning environments, engineering next‑generation facilities, or building the infrastructure that moves people and energy, our work is rooted in technical excellence and a shared sense of purpose. Our employee‑owners collaborate across specialties, combining creativity, precision, and deep expertise to solve the most complex challenges facing our clients and communities.
About the Role
As our Receptionist, you will be one of the first people our clients, visitors and colleagues meet, helping to create a positive and professional experience from the moment they arrive. You will welcome guests, manage calls through the switchboard and coordinate our London meeting rooms while providing wider administrative support to the office.
About You
We’re looking for a friendly, professional, and proactive Receptionist to be the welcoming face of HDR. This is a pivotal role for someone who enjoys people, thrives in a busy environment, and takes pride in keeping everything running smoothly from the front desk outwards. You are approachable, dependable and naturally organised, with the confidence to communicate effectively with people at all levels. You take pride in delivering excellent service, pay close attention to detail and remain calm when balancing several priorities.
Responsibilities
As a Receptionist we will count on you to:
- Answer and direct calls via the Switchboard
- Book and assist with 28 meeting room spaces
- Meet and greet all guests and showing them to their meeting room
- Open and distribute post
- Assist with Admin inbox
- Maintain weekly Fire warden / first aid schedule for London
- Assist with locker allocations / maintenance
- Assist with office events / Town Hall set ups etc
- Organise and log CPD’s
- Book and clear meeting rooms
- Assist with booking travel for staff as required
- Ordering and keeping supplies stocked for London office
- Binding office documents
- Ensuring notice boards are relevant and up to date
Requirements
- GCSEs including Maths and English or equivalent
- Self-motivated, detail-oriented professional, ability to multitask a must
- Proficiency with MS Office including Word and Outlook
- Ability to handle confidential information
- Flexibility and ability to prioritize and handle multiple tasks and various managers in a fast-paced environment
- Excellent verbal and written communication skills including grammar, punctuation, proofreading, spelling and telephone skills
- An attitude and commitment to being an active participant of our employee-owned culture is a must
What’s in it for you!
We want our people to feel valued, supported, and able to thrive. That’s why our reward package goes beyond salary, with benefits designed to support you at work and in the moments that matter outside it!
Financial Wellbeing
- Competitive pension scheme.
- Life Assurance
- Income Protection
- Interest-free season ticket loans
- Long service awards recognising and celebrating career milestones.
Employee Ownership & Rewards
- Opportunity to participate in the HDR Phantom Share Programme, giving employees the chance to share in the success of the business.
- Employee referral bonus scheme with rewards for successful introductions.
- Client introduction awards recognising business development contributions.
Health & Wellbeing
- Private Medical Insurance.
- Employee Assistance Programme
- Wellness platform that rewards healthy activities and provides wellbeing resources.
Lifestyle
- 25 days annual leave excluding bank holidays.
- Additional annual leave entitlement for long service.
- Cycle to Work scheme.
Family Support
- Enhanced maternity, adoption, and paternity pay and leave provisions.
- Compassionate leave.
Learning & Development
- Professional membership fee paid by HDR.
- Professional registration, chartership and certification support.
Professional achievement bonus for eligible registrations, charterships and certifications.
What We Believe
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.
Our Commitment
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.
Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.
