Utility Management Services Business Class Leader
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we work to weave diversity, equity, and inclusion into our work and foster a sense of belonging throughout the company and within our communities, we constantly ask ourselves: What is our impact on the world?
Watch Our Story:' https://www.hdrinc.com/our-story'
Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.
In the role of the Business Class Leader for Utility Management Services (UMS) within the Water Business Group (WBG), we'll count on you to lead a group of professionals in project delivery for our clients in the areas of:
- Asset Management/Business Intelligence
- Risk and Resiliency Management
- Utility Planning
- Rates and Finance
- Business Analytics
- Utility Operations
- Utility Management Optimization
- Regulatory Compliance
The primary duties of the Utility Management Services Business Class Leader include responsibility for local client development, coordination, monitoring and improvement of technical competencies of business class staff and products to meet client needs and market drivers all within the direction and goals of business class plans. Participate in delivery of project services to meet client expectations. Collaborate on business class efforts with departmental operations, marketing, and project management. Participate in business class practice and professional discipline groups, project teams and activities to continually improve standards and best practices; implement effective quality assurance and quality control reviews.
This role will also:
- Provide local and regional leadership of technical capabilities to support all of the UMS business classes in support of the Business Group Managers, Department Managers and the UMS National Practice Lead.
- Assist in assignment of qualified, experienced staff to projects including effective use of work-sharing.
- Support in hiring and recruiting efforts.
- Serve as the Client Service Manager for key clients in the local area.
- Provide input to the annual budgeting process for the UMS local practice.
- Facilitate business class teamwork, communication and work-sharing between offices, business classes, management, marketing and staff.
- Participate and engage technical experts in support of client development, project implementation, and project pursuits.
- Provide strategic and tactical input on business trends to the UMS business classes and local office planning and assist in implementing actions to address market drivers.
- Participates in strategic local, regional, and national marketing pursuits.
- Participates in the execution of strategic projects and initiatives to maintain client relationships and to meet personal utilization goals. #LI-JF1
Keywords: Utility Management Services, UMS
- BS degree in Engineering, Finance, or Economics or certified Operations Specialist (water and/or wastewater).
- 15+ years of experience in engineering consulting management with a successful track record of marketing, project management, staff management, and client satisfaction.
- Strong communication skills are a must.
- Strong leadership and organizational skills are essential to this role.
- Bachelor's degree in a Professional, Architecture, Engineering or closely related field
- 10 years of experience
- Committed to quality, improvement and HDR values
- Maintains a professional or engineering registration and has related technical experience
- Experienced in development and management of diverse teams
- Works cooperatively with other area business class leaders, operations managers, technical directors and marketing managers on business class efforts
- An attitude and commitment to being an active participant of our employee-owned culture is a must
What We Believe
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.
Our Commitment
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.
Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.
